Refund Policy

At Sri Puthige Matha, unit of Upendra Theertha Trust, we strive to provide exceptional service to all devotees who book sevas through our Website. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the procedures and conditions under which refunds may be issued for seva bookings made on seva.sriputhige.org.

1. Cancellation and Refunds:

   • Seva bookings may be cancelled by the user subject to the cancellation policy specified by the Matha.
   • Refunds, if applicable, will be processed based on the following conditions:
     • If the cancellation request is received within the stipulated time period specified by the Matha, a full or partial refund may be issued.
     • Refunds will be processed using the same payment method used for the original transaction.
     • Processing fees, if any, charged by third-party payment gateways may be deducted from the refund amount.
   • Refunds will be initiated within a reasonable timeframe after the cancellation request is approved by the Matha.

2. Non-Refundable Sevas:

   • Certain sevas may be designated as non-refundable. In such cases, no refunds will be issued for cancellations.

3. Cancellation Fees:

   • Users may be charged a cancellation fee as per the Matha’s discretion. The amount of the cancellation fee, if any, will be specified at the time of booking.

4. Refunds Due to Matha Discretion:

   • In exceptional circumstances, the Matha reserves the right to issue refunds at its discretion, even for sevas that are non-refundable under the standard policy.

5. Refund Processing Time:

   • The time taken to process refunds may vary depending on the payment method and financial institution involved. Usually it’s 5-7 days.
   • Users are advised to allow a reasonable amount of time for the refund to be credited to their account.

6. Contact Us:

   • If you have any questions or concerns about our Refund Policy, please contact us at +918123430895 or +919980534422.
   • We will be happy to assist you with any queries regarding refunds or cancellations.

By booking sevas through our Website, you agree to abide by the terms of this Refund Policy. Sri Puthige Matha reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically for any changes.